INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can you contact us?

For information via our chat:
You can use our direct chat option on this website.

For information via Email use:
EMail: info@helppets.live or
EMail: helppetslive@proton.me

You can also use the contactform on this page or our website.
Feel  welcome to contact us.

How can you donate or help a shelter financially?

You may use the following information, links and donation options for various shelters in Ukraine that need urgent support.

Cat Begemot Shelter

Chance Animal Shelter

Lonely Hearts Shelter

Sirius Animal Shelter

How can you foster, acquire or purchase your beloved pet?

If you are living in another country and want to acquire, purchase or adopt a dog or cat, depending on your location, we could organize transport. Please contact us first.

If you want to purchase or adopt or foster a specific dog or cat, but are not able to have it in your home, you may also contact us.

Of course you can also donate for a specific dog or cat.
We have multiple options to receive funds and donations to our team, or a specific shelter or breeder.

How will the adoption process work from our shelter?

Its important that you contact us first with details (gender, age, breed etc) of the animal (dog or cat) you wish to find or to adopt.

After we received the adoptionform, we will contact you to discuss the details and process.

Feel welcome to contact us. We love to help!

How will your dog or cat be united with you?

We will keep you updated regarding the process of adoption, documents, departure and arrival of your favourite pet.

Our transporters drive to several European cities, so there will be different opportunities to meet and pick up your pet.

If you are from another location or country, please contact us.

What are the travel requirement for transporting animals?

TRAVELING REQUIREMENTS FOR UKRAINIANS WITH PETS

Please check your local government and law for any current updates!

UNITED KINGDOM –
Source- https://www.gov.uk/government/news/emergency-support-put-in-place-for-ukrainian-nationals-entering-the-uk-with-their-pets
https://www.gov.uk/bring-pet-to-great-britain/listed-and-unlisted-countries.

Before arrival, people leaving the Ukraine or their carrier should contact the Animal and Plant Health Agency at pettravel@apha.gov.uk or call +44 3000 200 301 option 2. They will then be able to confirm their approval for their emergency licence and organise any necessary stay in quarantine which is required to complete the rabies risk management process. Any animals which have already received some treatment may also have their stay in quarantine reduced and be returned back to their owner as soon as possible.
There is a limited amount of quarantine facilities in the UK and we will prioritise those fleeing Ukraine who wish to bring their pets with them, rather than animals being brought over on a commercial basis, including rescue imports. Commercial imports, including rescue imports must follow the usual process.

UNITED STATES –
CATS – https://www.aphis.usda.gov/aphis/pet-travel/bring-pet-into-the-united-states/pet-travel-cats-into-us?fbclid=IwAR0Sp621OJKAsoROUrqFATjUqJbUA8MGZr3xEWnUpWxCqAAmzGwUaE969RA

DOGS-
CDC is working to expedite import permit requests for dogs that originate in Ukraine and surrounding countries for persons wishing to import their personally owned pet dogs. Dogs are still required to meet all of CDC’s entry requirements during the suspension.
https://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/high-risk.html
https://www.aphis.usda.gov/aphis/pet-travel/bring-pet-into-the-united-states/pet-travel-dogs-into-us

EUROPE

SWEDEN – https://jordbruksverket.se/languages/english/movement-of-dogs-cats-and-ferrets
Source – https://www.ifaw.org/news/resources-flee-ukraine-pets

Resources
For animal shelters, rescues and wildlife facilities who urgently need support, please email IFAW directly at disasterresponse@ifaw.org and describe the organization and its support needs.
Humanitarian Support: https://www.npr.org/2022/02/25/1082992947/ukraine-support-help
Pet information IFAW has been able to verify:

Entering SWITZERLAND – Dogs and cats brought by their owners may enter Switzerland in exceptional cases even if not all import conditions are met. Owners intending to enter Switzerland are asked to fill a form prior to crossing the border and send it to petsukraine@blv.admin.ch. Due to the high risk of disease, entry is prohibited for poultry and hoofed animals. Owners of these animals are asked to make immediate contact with the veterinary authorities at their current location.

Enterring FRANCE – Dogs and cats—but also ferrets—from Ukraine entering the European Union must normally meet different requirements: the animal must be identified, have a currently valid rabies vaccination and must have undergone a serum titration with a favorable result 3 months prior to importation. An original health certificate must also be provided. In view of the emergency unfolding in Ukraine, France is implementing a system to quickly accommodate animals that do not meet these requirements. We therefore call upon people that have recently entered French territory with an animal that does not meet these regulatory requirements to contact, as soon as possible, a veterinarian or the Departmental Direction for the Protection of Populations of the department of destination, in charge of monitoring the health of these animals.

entering BELGIUM – In view of the emergency situation, the FASFC will temporarily also allow dogs, cats and ferrets from Ukraine (non-commercial traffic) to enter the territory if no permit has been requested. These animals must be placed in home isolation and reported to the FASFC: import@favv-afsca.be. These animals can be regularized according to the standard regularization procedure including isolation of the animal, identification of the animal, vaccination and titer determination of the antibodies against rabies.

Entering DENMARK – As a result of the Russian invasion of Ukraine, the EU and Denmark use a special derogation in Regulation 2013/576, which means that people traveling with their pets from Ukraine can be imported into the EU/Denmark even if the animal does not meet all the requirements. However, as rabies is present in Ukraine it is important that there is special attention to dogs, cats and ferrets, which can be carriers of the rabies virus. There is a description of the requirements that pets must live up to in order to comply with the requirements for importation under the special exemption options.

Entering IRELAND – Special arrangements have been put in place to facilitate the movement of non-commercial pets with their owners from Ukraine and for EU citizens currently in Russia wishing to return to the EU with their pets in emergency circumstances. These pets will be allowed to travel with their owners even if the pet is non-compliant for entry into the EU or missing documentation. Please bring as much documentation about your pets as you can, e.g. vaccination or vet records. Staff will then issue you with instructions on arrival.

Entering NETHERLANDS – Refugees and Dutch nationals who urgently travel from Ukraine to the Netherlands with their pets are faced with rules for the import of their animal. That’s because Ukraine is a high-risk country for rabies. In addition, it is not an EU member state. It has been agreed at the EU level that people who have fled Ukraine with their pets will be treated flexibly. In the event of an acute departure from Ukraine, it is not always possible to comply with the applicable rules and conditions. An exception is possible on the basis of Article 32 of Regulation (EU) No 576/2013. Travelers are asked to report to the NVWA in advance, insofar as this is possible. This can help ensure the smoothest possible passage for both travelers and their animals.

Entering INDIA – Indian authorities have issued a one-time relaxation measure for Indian nationals fleeing Ukraine with their pets. The Indian government will allow companion dogs and cats to enter the country with their guardians. If evacuees have a vaccination certificate, the pet will be examined along with the certificate and cleared. If the pet does not have a vaccination certificate, the animal will be kept in quarantine for 15 or 30 days, at the end of which the animal will be vaccinated. After the animal arrives home, the guardian will need to take their pet to a vet and submit a certificate to the Animal Quarantine and Certification Services (AQCS).

Entering GERMANY – For the entry to Germany, it is currently valid that pet owners can enter with their pets from Ukraine until further notice without having to apply for a permit in advance in accordance with Regulation (EU) 576/2013. Those entering the country are requested to contact the local veterinary authority to determine the health status of the animal with regard to rabies and to initiate measures if necessary (isolation, antibody titer determination, rabies vaccination, microchipping, issuance of pet passport).

Entering ITALY – Ukrainian citizens are now permitted to enter European countries with their dogs and cats, even without the proper documentation. This will be sorted once families and their pets have crossed the border.

Entering FINLAND – Under these exceptional circumstances, pets traveling with owners from Ukraine or under force majeure circumstances from Russia are authorized to enter Finland without prior application or permit. Owners, or their representative, are asked to present the pet and any paperwork to Finnish Customs at the border upon entry. Finnish Customs will provide further instructions.

FINLAND information –

What steps to take when bringing pets from Ukraine to Finland


https://www.ruokavirasto.fi/globalassets/yritykset/tuonti-ja-vienti/tuonti-eun-ulkopuolelta/elaimet-ja-elainperaiset-tuotteet/elintarvikkeet/ajankohtaista/eristysohje_pakolaisten_lemmikeille_fi-en.pdf

Entering ROMANIA – Ukrainian pets can also come to Romania WITHOUT microchip, vaccine or passport. AFTER entering Romania, the owner just fills in a document. All pets are allowed!

Entering POLAND – Polish officials are now facilitating Ukrainian border crossing for families fleeing with their animals. The whole animal health dossier is now NOT mandatory. Animals will be vaccinated AFTER CROSSING Polish side of the border.

Entering HUNGARY – Hungary has opened borders for unvaccinated and undocumented pets. Hungarian authorities will also provide rabies vaccination and microchipping to dogs, cats and ferrets entering with refugees.

Entering SLOVAKIA – Officially accepting animals, even those that are not vaccinated/do not have a vaccination certificate. Document to fill in via this link:

Entering LITHUANIA – Ukrainian citizens whose pets are properly marked, vaccinated, have a valid animal passport, and meet all the requirements for bringing pets into the EU can cross the state border in the usual way. However, animals coming from Ukraine that are not microchipped or have not been vaccinated against rabies will be marked and vaccinated on the spot, and any isolation requirements will be facilitated.

Entering LATVIA – Accepting pets of Ukranian citizens who are not microchipped, not vaccinated against rabies, etc. It will be possible for the owner of the animal to carry out all formalities and procedures after entering Latvia.

Entering ESTONIA – Allowing in animals without documentation, rabies vaccine and/or microchip. Email the arrival notification form (link below) to pta@pta.agri.ee and darja.trohhatsova@pta.agri.ee and elika.brosman@emta.ee

Entering CZECH REPUBLIC – Those animals entering without a valid rabies vaccine/rabies titre test, will be placed under 10-day quarantine (meaning constant supervision by the owner). Within three days of entry, pet needs to be checked by a veterinarian (and microchipped if needed). Between 5–10 days of entry, rabies vaccine needs to be given if not up to date.

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